Booking confirmation
A stay is confirmed once the hotel supplier's confirmation matches your booking. While that confirmation is pending, we offer available alternatives in the same city and follow up with the supplier.
- Keep your booking reference from your confirmation. It starts with bk_ and ends with _SA or _AE.
- If the hotel can't find your booking, we check the supplier's confirmation first. A confirmed stay comes with the supplier's reference.
- While a confirmation is pending we never describe the stay as secured: we show you other SafarBay hotels with rooms in the same city and keep checking with the supplier.
Before you decide
Six SafarBay hotels in Riyadh, Dubai and Jeddah. Every hotel with rooms offers the Deluxe Room on three rates: Flexible, Saver and Fixed Dates.
The operating airline sets your schedule, fare rules and baggage allowance. When the airline changes a flight, its rules decide your options.
If your driver is running late, we reschedule the pickup with the transfer provider. If the driver doesn't show up, our team reviews it and can book one replacement pickup.
Journal
Flexible, Saver or Fixed Dates?
Flexible cancels free of charge when check-in is more than 24 hours away, and its dates can change subject to availability. Saver is non-refundable: if you cancel, 75% of the stay is kept and 25% is returned. Fixed Dates is refundable, but any date change needs our team's approval. Keep your booking reference and the supplier's confirmation with your itinerary.
When travel plans change
Check your rate before choosing new dates. A change applies straight away when rooms are available, except on a Fixed Dates rate or within 24 hours of travel, when our team approves the exact change first. A date change needs both new dates.
A calmer arrival checklist
Keep your booking reference, the supplier's confirmation and your transfer pickup point to hand. If your driver is running late, we reschedule the pickup with the provider; if the driver doesn't show up, our team can arrange one replacement pickup.
Understanding a travel refund
Every refund goes back to your original payment, and timelines count from the date it was issued: 5-10 business days for cards and mada, instant for the SafarBay wallet. A refund already on its way is never paid twice; if it seems late, our finance team looks into it.