Changing dates, rooms or guests
A change to your dates, room or guest names applies straight away when rooms are available, except on a Fixed Dates rate or within 24 hours of travel, when our team must approve the exact change first.
- Tell us exactly what to change: the new check-in and check-out dates, the room, or the guest names. A date change needs both new dates.
- We check live availability. If the hotel has no rooms for the change, it can't be made.
- On a Fixed Dates rate, or within 24 hours of travel, our team must approve exactly that change before it is applied.
- Cancelled or closed bookings can't be changed.
Before you decide
Six SafarBay hotels in Riyadh, Dubai and Jeddah. Every hotel with rooms offers the Deluxe Room on three rates: Flexible, Saver and Fixed Dates.
The operating airline sets your schedule, fare rules and baggage allowance. When the airline changes a flight, its rules decide your options.
If your driver is running late, we reschedule the pickup with the transfer provider. If the driver doesn't show up, our team reviews it and can book one replacement pickup.
Journal
Flexible, Saver or Fixed Dates?
Flexible cancels free of charge when check-in is more than 24 hours away, and its dates can change subject to availability. Saver is non-refundable: if you cancel, 75% of the stay is kept and 25% is returned. Fixed Dates is refundable, but any date change needs our team's approval. Keep your booking reference and the supplier's confirmation with your itinerary.
When travel plans change
Check your rate before choosing new dates. A change applies straight away when rooms are available, except on a Fixed Dates rate or within 24 hours of travel, when our team approves the exact change first. A date change needs both new dates.
A calmer arrival checklist
Keep your booking reference, the supplier's confirmation and your transfer pickup point to hand. If your driver is running late, we reschedule the pickup with the provider; if the driver doesn't show up, our team can arrange one replacement pickup.
Understanding a travel refund
Every refund goes back to your original payment, and timelines count from the date it was issued: 5-10 business days for cards and mada, instant for the SafarBay wallet. A refund already on its way is never paid twice; if it seems late, our finance team looks into it.