Refunds and timelines
Every refund goes back to your original payment. Card and mada refunds take 5-10 business days; SafarBay wallet refunds are instant.
- Card or mada: 5-10 business days.
- Apple Pay or STC Pay: 5-10 business days, through the card network.
- SafarBay wallet: instant.
- Cash on delivery: instant, to your SafarBay wallet.
- Airline credit: depends on the airline, usually 24-72 hours after the airline issues it.
- Timelines count from the date the refund was issued. If a refund needs a check by our finance team, we won't promise a date until that check is done.
- A refund that is already on its way is never paid a second time. If it seems late, our finance team looks into it.
- Double or wrong charge: we compare the charge with your booking's payment record first. Only an amount captured above the booking total is returned, to your original payment.
- Larger refunds are reviewed by our team before they are paid.
Before you decide
Six SafarBay hotels in Riyadh, Dubai and Jeddah. Every hotel with rooms offers the Deluxe Room on three rates: Flexible, Saver and Fixed Dates.
The operating airline sets your schedule, fare rules and baggage allowance. When the airline changes a flight, its rules decide your options.
If your driver is running late, we reschedule the pickup with the transfer provider. If the driver doesn't show up, our team reviews it and can book one replacement pickup.
Journal
Flexible, Saver or Fixed Dates?
Flexible cancels free of charge when check-in is more than 24 hours away, and its dates can change subject to availability. Saver is non-refundable: if you cancel, 75% of the stay is kept and 25% is returned. Fixed Dates is refundable, but any date change needs our team's approval. Keep your booking reference and the supplier's confirmation with your itinerary.
When travel plans change
Check your rate before choosing new dates. A change applies straight away when rooms are available, except on a Fixed Dates rate or within 24 hours of travel, when our team approves the exact change first. A date change needs both new dates.
A calmer arrival checklist
Keep your booking reference, the supplier's confirmation and your transfer pickup point to hand. If your driver is running late, we reschedule the pickup with the provider; if the driver doesn't show up, our team can arrange one replacement pickup.
Understanding a travel refund
Every refund goes back to your original payment, and timelines count from the date it was issued: 5-10 business days for cards and mada, instant for the SafarBay wallet. A refund already on its way is never paid twice; if it seems late, our finance team looks into it.